SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diamond Painting World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://diamond-painting-world.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sooo long sent and very long delivered. Ordered 3.12, came 3.02. Planned as a gift to her daughter on Ng, but did not agree. For this minus stars
Matches the description
So fun! My first led diamond painting light. Crystals were great, no trash. It’s beautiful!
The parcel came in 43 days. Boxes crumpled, the goods survived. Visually all the whole, but the product is not quite similar to the one that is on the video in the description, behind there is no recess! In fact, it is not a matter of principle, but this fact takes place to be.
I'm early and with the 4 I 've ordered I'm happy now I have to ride it to see how it looks. I recommend
Very cute little lamp and extreamly well packed. Highly recommended
This was packaged better than any diamond painting I have received! it's beautiful can't wait to get it done for my granddaughter who needs a nightlight at Grandma's house
Good doing business with you
Wonderful, I knew received quickly. Well packed Thank you very much
Belarus came in three weeks, all in the description
Three well emballé
Beautiful once assembled
Well sooo beautiful!!! Ordered a tree, everything shines-shimmers!!!! Packed in a box, the goods came well packed in an inflatable bag, so the box is not a litter, full set! Thanks for the speed!
Very pretty to ride yourself super
Compliant with description, is as listed, fast shipping
Lamp very beautiful
Goods très contente
Looks good. Very well packed.
Took about 3 weeks to get here, and they put it in a safe place. Everything is all there and they look good. Can’t wait to complete them
Lamps really very beautiful
All OK, beautiful Motif