We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It all came, one bag was torn.
Everything is fine, I recommend to purchase.
It came until I collected
The parcel went to Ukraine for two months. Long, but everything is well packed. I have no complaints. Thank you)
The order corresponds to the description, everything is complete. Spouse is very satisfied)
Everything came quickly, tracking was
Corresponds to the description.
My first diamond painting. The parcel came a month before the Rostov region. Was well packed, I will learn.
The parcel was tracked all the way, it was 2 weeks. Packed everything is cool, in a tube, everything is whole. Later I will add
The picture came a little wrinkled. Number rhinestone all match the list. Later I will add the finished work.
All nicely packed, dotarło not damaged and it in express rate.
Super! I recommend! Diamonds are very beautiful, as well as the picture itself! Nothing is wrinkled!
The picture is strongly wrinkled, the score is 4 per pack.
The goods came about 1,5 months later. There is a feeling that the parcel was opened. The goods themselves came without visible creases. All the colors in the kit, a little sprinkled rhinestones. Not yet collected, but I hope the rhinestone is enough. Put a stylus with a nozzle, tweezers and empty bags a decent amount.
Well packed, only a little zaput angle, but the picture itself is not reflected
Everything is wonderful!!!
It's okay. The parcel was tracked. When I collect, I will add a review
Thank you very much! Excellent packed! Success in work!!!
I like it very much, everything came neatly, nothing is bent
The order came, all as in the description
The picture came, but all crumpled and with bends, as inside lay rhinestones, and the canvas itself was not wrapped on the roller. Therefore, the rhinestones left creases throughout the picture. A sheet with important information, where there is no painting and no rhinestones came very crumpled on thin paper and collecting the picture will be very difficult.
Everything came well, but did not check for the correspondence of diamonds
Finally waited. Everything came a whole picture Super thanks